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Whole House Filter & Water Softener FAQ

What does a water softener do?

A water softener is a type of water treatment device that removes calcium and magnesium minerals from your water. Water with a high level of these minerals is called hard water. A water softener removes the hardness minerals, creating “soft” water.

What does a water softener do?

A water softener is a type of water treatment device that removes calcium and magnesium minerals from your water. Water with a high level of these minerals is called hard water. A water softener removes the hardness minerals, creating “soft” water.

What are the benefits to soft water?

No. The water softener tank is filled with thousands of tiny resin beads. The resin beads are charged with either sodium or potassium ions, depending on the type of softener salt you use. Even though you recharge the water softener with “salt”, only sodium or potassium is used in the softening process. The amount of sodium or potassium added to the water during the softening process is very low, less than you would consume at a meal.

Does a water softener add salt to my drinking water?

No. The water softener tank is filled with thousands of tiny resin beads. The resin beads are charged with either sodium or potassium ions, depending on the type of softener salt you use. Even though you recharge the water softener with salt, only sodium or potassium is used in the softening process. The amount of sodium or potassium added to the water during the softening process is very low, less than you would consume at a meal.

How does soft water extend the life of my appliances?

Hard water forms white mineral deposits when it is heated in coffee makers, tea makers, dish washers and water heaters. The mineral scale can coat heating elements, causing them to fail. Mineral scale can build up inside your water heater, reducing the amount of water in the tank and causing early failure of the heating elements. Mineral scale can also clog filter screens and control valves in dish washers and washing machines.

How do I recharge my water softener?

APEX water softeners use state of the art electronic monitors that automatically backwash and recharge the water softener. All you need to do is keep softener salt in the brine tank.

Does a water softener purify my drinking water?

No. A water softener does not remove pollutants like lead, nitrate or pesticides. APEX manufactures a variety of water filtration systems designed to remove these contaminants from drinking water.

I have a well. Can I install a water softener?

Yes. APEX water softeners can be used with municipal and well water supplies.

My water tastes bad and has a chlorine smell. Will a water softener help?

No. But it is easy to correct by adding an APEX whole-house activated carbon filter. A whole-house filter will provide great-tasting odor free water to every faucet and shower in your home.

Can a water softener be installed in a commercial property like a laundry, restaurant or apartment complex?

Yes. APEX water softeners are intended for these applications. APEX commercial clients report less maintenance, better efficiency and real money savings after installing a water softener.

How do I select the right water softener for my situation?

Water softeners are sized based on the amount of water hardness minerals in your water and the amount of soft water you’ll be using. For residential applications water use is estimated by the number of people in the home. APEX customer support can assist in selecting the right water softener system for your home or business. We can ship the water softener directly to you or arrange for professional installation.

How can I find out what the water hardness is in my water?

Your community water authority is regulated by the Safe Drinking Water Act (SDWA). Local water authorities must prepare and distribute annual reports about the water they provide, including information on detected contaminants, health effects, and where the water comes from. These Consumer Confidence Reports will tell you what is in your drinking water. Private wells are not regulated by the SDWA. Drinking water samples can be sent to a certified water testing laboratory for analysis.

My water analysis shows that I have hard water and high iron. What can I do?

This is not unusual. You’ll want to soften the water and get rid of the iron. Iron causes red staining in sinks and tubs, interferes with hair care products and can stain clothing. Iron also fouls the resin beads in the water softener. APEX manufactures iron-removing filters for this exact situation. Contact our customer service center for assistance in selecting an iron filter.

My skin feels slippery when I bathe.

Hard water reduces the effectiveness of bath soaps and skin care products. Soft water helps bar and liquid body soaps work better. Your skin is cleaner and silky smooth!

How does soft water affect my dishwasher?

You can use less dishwashing detergent with soft water. Hard water minerals interfere with dishwashing detergents but soft water makes them more effective. You can use a little less detergent to save money. Your dishes will come out clean and free of residue.

Is a water softener harmful to the environment?

No. Studies have shown that modern softeners like our APEX systems are safe for the environment.

How can I find out what the water hardness is in my water?

Your community water authority is regulated by the Safe Drinking Water Act (SDWA). Local water authorities must prepare and distribute annual reports about the water they provide, including information on detected contaminants, health effects, and where the water comes from. These Consumer Confidence Reports will tell you what is in your drinking water. Private wells are not regulated by the SDWA. Drinking water samples can be sent to a certified water testing laboratory for analysis.

My drinking glasses come out of the dishwasher with spots. Will a water softener help?

Yes. Calcium and magnesium minerals in hard water will leave mineral deposits on glassware as they dry in the dishwasher. A water softener will eliminate this problem by removing these hardness minerals. Your glassware will come out spot-free!

I don’t have a dishwasher. Will a water softener help with hand-washing glasses and silverware?

Yes. If your hand-washed dinnerware and glasses come out spotty, you need a water softener. A water softener will help dish detergent work better and eliminate ugly spots and streaks.

My doctor wants me to reduce sodium intake. Can I still have a water softener?

Yes. Although a water softener does not add a significant amount of sodium to the water you can have sodium-free soft water. Regular softener salt is made from sodium chloride. You can use a potassium-based softener salt and eliminate any extra sodium in your drinking water.

Will a water softener harm my septic system?

No. Research has determined that modern, efficient water softeners like APEX systems, have no harmful effects on septic systems.

Can I use soft water in my freshwater aquarium?

Yes. Soft water can be used with tropical fish that like soft water. Hard water causes an ugly white crust to form around the top of the aquarium. Soft water will eliminate these hard to clean crusts. Some aquarists blend soft water and hard water in the aquarium when they have fish that require a moderate water hardness.